Frequently Asked Questions

Yes, all EliteJerseys products are 100% authentic and officially licensed by their respective leagues (NBA, NFL, Premier League, etc.) and teams. We source directly from authorized manufacturers and distributors to guarantee authenticity.

Each jersey comes with official holograms, tags, and league authentication where applicable. We never sell replicas or counterfeit merchandise.

Our jerseys use the same high-performance materials as the on-field versions:

• NFL/NBA: Breathable polyester with moisture-wicking technology
• Soccer: Lightweight, quick-dry fabric with ventilation panels
• Baseball: Durable polyester with reinforced stitching

Specific material details are listed on each product page.

Yes! We offer several customization services:

• Player name and number printing (current roster players)
• Custom name and number (subject to league regulations)
• Special patches and commemorative badges

Customization options appear during checkout for eligible products. Allow 3-5 additional business days for customized orders.

We offer multiple shipping methods throughout Kenya:

Free standard shipping on orders over KSh 5,000. See our full shipping policy for details.

Yes! We ship worldwide through DHL International. Delivery times vary by destination:

• East Africa: 3-7 business days
• Rest of Africa: 5-10 business days
• Europe/North America: 7-14 business days
• Asia/Australia: 10-21 business days

International customers are responsible for any customs fees or import taxes.

We offer hassle-free returns within 30 days of delivery:

• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be included
• Proof of purchase required

To initiate a return:

1. Contact our customer service
2. Pack the item securely
3. Include the return form
4. Ship to our returns center

Refunds are processed within 5 business days of receipt. View full policy.

Yes! We offer free size exchanges within Kenya:

• Exchange requests must be made within 14 days of delivery
• Item must be in new condition with tags attached
• We'll send the new size once we receive your return

For international exchanges, customers are responsible for return shipping costs.

Tip: Check our size guide before ordering to ensure the best fit.

Jersey sizing varies by sport and brand. We recommend:

1. Consult our detailed size guides with measurements
2. Compare to a similar item you own
3. Consider your preferred fit (authentic = tighter, replica = looser)

General Fit Guide:

• NFL: Runs large - consider sizing down
• NBA: True to size
• Soccer: Runs slim - consider sizing up

The main differences are: